Six Sigma Tool - SIPOC in HR and Recruitment

After exploring the Six Sigma measures in HR (link), today we’ll be looking at a tool that’ll resolve your problem if you’re spooked out during a recruitment process. SIPOC!

It stands for –

S – Supplier

I – Input

P – Process

O – Output

C – Customer

SIPOC is a high level process flow diagram in Six Sigma parlance, which helps you to identify key input, outputs, suppliers and customers to the process in scope. It is a spook proof formula in HR used to identify key members who should participate in the problem solving efforts.

Consider an example, where a HR manager is asked to handle the recruitment process in a company. He would have to follow the below mentioned steps to ensure that his HR team handles the process smoothly –

Step.  1 – Identify the new hire and the budget.

Step. 2 – Schedule and obtain approvals.

Step. 3 – Execute the schedules and coordinate.

Step. 4 – Get feedback, evaluations and approvals.

Step. 5 – Go live with the plan.

(Do you think he needs a SWOT analysis?)

The major problem with the plan is that the HR team doesn’t really have a clear picture of the input, inventory, personnel and the processes involved. This is where SIPOC comes extremely handy! It provides a brief description of the suppliers, inventories, internal inputs processes involved, output, internal and external customers.

The following SIPOC diagram was used by the HR manager which helped them identify and define their problem. The manger went on to use Six Sigma principles and a DMAIC approach which helped him and his team to ensure that the recruitment process was conducted with great efficiency.

Did Lean Six Sigma knowledge help the HR manager? Find out!

The next problem was the presence of various quality issues within the team. The HR manager was puzzled!Find out how Lean Six Sigma expert Prof. SK came to the HR manager’s rescue. What tools did they use to eliminate the problem? (Link 7 QC tools)

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